Parcel compensation rules

Name of Method Parcel Delay Parcel lost  
Terms of compensation Compensation rates Terms of compensation Compensation rates
Shipforme Uninsured Shipforme insured Buyforme Uninsured Buyforme insured
DHL The package has not been successfully signed for 30 working days after delivery 20% of actual freight paid 1 Parcel confirmed lost         
2 If the package has been successfully shipped for more than 2 months and the individual update node has not been updated for more than 20 days, the customer can file a claim.
You will be reimbursed 30% of the international shipping costs. If you have already received 20% of the delay, 10% of the international shipping cost will be paid, up to a maximum of 200CNY. You will be reimbursed 100% of the international shipping costs. If you have received 20% delayed compensation, 80% of the international shipping costs will be paid, up to a maximum of 2500CNY. You will be reimbursed 100% of the international shipping costs. If you have received 20% delayed compensation, 80% of the international shipping costs will be paid, up to a maximum of 2500CNY. You will be reimbursed 100% of the cost of the goods + 100% of the international shipping costs. If you have already received 20% of the delayed payment, 80% of the international shipping costs will be paid. The maximum amount payable will not exceed 5000CNY
FedEx
UPS
Aramex
E-express The package has not been successfully signed for 45 working days after delivery 20% of actual freight paid 1 Parcel confirmed lost         
2 If the package has been successfully shipped for more than 4 months and the individual update node has not been updated for more than 30 days, the customer can file a claim.
EMS
Air parcel The package has not been successfully signed for 60 working days after delivery 20% of actual freight paid 1 Parcel confirmed lost         
2 If the package has been successfully shipped for more than 5 months and the individual update node has not been updated for more than 30 days, the customer can file a claim.
SAL parcel
E-packet The package has not been successfully signed for 120 working days after delivery 20% of actual freight paid 1 Parcel confirmed lost         
2 If the package has been successfully shipped for more than 6 months and the individual update node has not been updated for more than 30 days, the customer can file a claim.
Air Small parcel
KCE DDP The package has not been successfully signed for 45 working days after delivery 20% of actual freight paid 1 Parcel confirmed lost         
2 If the package has been successfully shipped for more than 4 months and the individual update node has not been updated for more than 30 days, the customer can file a claim.
KCE Textile Product DDP
SAL DDU-RU
CDEK AIR DDP The package has not been successfully signed for 40 working days after delivery 20% of actual freight paid 1 Parcel confirmed lost         
2 If the package has been successfully shipped for more than 3 months, the customer can file a claim.
CDEK AIR Textile Product DDP
YunExpress DDP-UK(General Goods) The package has not been successfully signed for 30 working days after delivery 20% of actual freight paid 1 Parcel confirmed lost         
2 If the package has been successfully shipped for more than 2 months and the individual update node has not been updated for more than 30 days, the customer can file a claim.
YunExpress-US(General Goods)
YunExpress-US(With Battery)
Correios Brazil DDP
YOYBUY Global Line – AIR
Yoybuy Express 
Matson Fast Boat DDP-US No delayed compensation You will be reimbursed 30% of the international shipping costs. The maximum amount payable will not exceed 200CNY. You will be reimbursed 100% of the international shipping costs. The maximum amount payable will not exceed 2500CNY. You will be reimbursed 100% of the international shipping costs. The maximum amount payable will not exceed 2500CNY. You will be reimbursed 100% of the cost of the goods + 100% of the international shipping costs. The maximum amount payable will not exceed 5000CNY
Sino-European Train DDP
YOYBUY Global Line-SEA
YANWEN E-packet
SmallPackageNL
Domestic Forwarding

Tips:

1. Compensation timeliness measurement standard: Starts from the parcel is sent from the warehouse;

2. Compensation method: The user can contact customer service, then customer service will refund the compensation amount to the user’s account after verification;

Disclaimer of liability:

1. Force Majeure: Including but not limited to war, natural disaster(earthquake, cyclone, storm, flood, etc), nuclear radiation, nuclear explosion, nuclear contamination and other radioactive contamination.

2. Customers can not provide related proof.

3. Exceeding the application deadline(no enquiry or no compensation request after signed within 7 days or shipped within 45 days ), or parcel was delivered during the application time.

4. Parcel was stolen or missing for certain reasons after delivered.

5.Items in violation of the prohibition or restriction for delivery,Confiscated by the competent authority or dealt with in accordance with relevant laws &regulations.

6. Parcel was damaged or lost due to customers’ responsibility, deliberate actions or product itself reason.

7. Other situations that can not apply for compensation.

8. The final interpretation of the parcel compensation rules is the responsibility of Yoybuy.

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