As the value of your product exceeds 5000CNY, we recommend that you purchase premium insurance for your parcel. If your parcel is lost in transit, Yoybuy will reimburse you in full according to the total value of the parcel. If the product is damaged in transit, we will reimburse you in proportion to the total value of the item according to the extent of the damage.
Insurance indemnity terms
1 Premium Insurance.
With Premium Insurance, Yoybuy will reimburse you in full for the total value of your parcel if it is lost. If the product is damaged in transit, we will pay you a proportion of the total value of the goods according to the extent of the damage.
2 Basic Insurance
With Basic Insurance, Shopping agent’s parcels are covered up to 5,000CNY (item fee+ international shipping fee). Forwarding’s parcels are covered up to 2,500CNY for shipping, the cost of goods is not covered.
3 Without Insurance
If you choose not to purchase insurance, Shopping agent’s parcels are covered up to 2,500CNY for shipping. Forwarding’s parcels are covered up to 200CNY for shipping,the cost of goods is not covered .
Forwarding’s parcels do not offer insurance for goods
I have read and agree to Insurance Tips
What is covered?
● If parcel or items in the parcel are missing in transit,and you buy the parcel insurance when you submit the delivery order, we will give you corresponding compensation according to your insurance amount and compensation standard.
● If there are major physical damages to the items (such as holes in your clothes, cracked screen, etc.),customers have the right to apply for insurance compensation.
● If the parcel is returned to us because of delivery error, we will resend it with no additional costs. However, if it is returned to us because of refusal to comply with your country’s Customs or rejection of parcel, you will be responsible for all additional costs.
● For the uninsured parcel, YOYBUY can only provide compensation for the international shipping fee. We strongly recommend you to choose insurance for your parcel.
Limits of Insurance
● Returned parcels for reasons involving your local customs will not be compensated. We have no jurisdiction over your country’s customs.
● Returned parcels because you failed to pick up your parcels will not be compensated. You will be responsible for additional fees to have your packet redelivered.
● Insurance does not cover the durability of your items.
● Postal delays
● Taxes or tariffs imposed by Customs
● Detainment or confiscation of your goods by Customs
● Durability of your items, item packaging (shoe boxes, etc.)
● Any form of warranty, expiration dates, etc. of your items.
● Minor color differences in your product. If your product does not look as green as the green in the picture you saw, we are not responsible.