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Beginner's Guide

28
  • User Agreement
    • Yoybuy Registration Agreement
    • User Privacy Policy
  • Trading Terms
    • Terms Of Service
    • User Transaction Notice
  • User Privileges
    • Yoybuy Member Privileges
  • Business Process
    • How Customers Register
    • Shopping Agent Service Process
      • How To Check Your Order
      • How To Submit A Parcel
      • How To Order
        • How To Order
        • Taobao Submit Order
        • 1688 Order Process
        • Website Link Cannot Be Added
        • Notes For First-Time Buyers
        • Notes On Fragile Items
    • Forwarding Service Process
      • About-Add package
      • How To Find Forwarding Address
      • Points To Note For Package Addition
      • How To Fill In The Delivery Address
        • Taobao
        • 1688
    • Service Fee Breakdown
      • Shopping Agent Charges
      • Forwarding Charges
      • Parcel Charges Adjustment
  • Product Inquiry
    • Taobao Tips
      • Trade Names In English And Chinese
      • How Do I View The Seller’s Reputation
      • Weight Estimation
      • Size Helper
  • Search by photos
    • Smart phone
    • PC

Order Encyclopedia

18
  • Service(Kindly reminder)
  • Order Submission
    • Order Submission Process
      • How To Contact Buyer
      • Order Risk Management
      • How To Order
      • Taobao Submit Order
      • Website Link Cannot Be Added
  • Order Modification
    • How you can amend your order
  • Order Cancellation
    • Where Are The Coupons After Order Cancellation
    • How To Cancel A Paid Order
    • How To Cancel An Unpaid Order
  • Order Inquiry Exception
    • How Can I See My Order Status
    • Check Order Status
  • Non-Compliant Orders
    • Processing Method
    • Judgment Criteria
  • Product Inspection Standards
    • Miscellaneous
    • Electronic Products
    • Clothing
  • Service(Kindly reminder)
    • Service(Kindly reminder)

Parcel Logistics

29
  • Shipping Instructions
    • Recommended amount of declared value for each channel
    • What’s TAX No
    • Customs
    • Why there are fewer shipping options when submitting
    • Parcel Indemnity Conditions
    • Parcel Handling Options For Replenishment
    • Can Shopping agent products and Forwarding products be shipped together
    • Can products from different sellers be shipped together
    • China Post
    • Yoybuy Exclusive Channels
    • Commercial Express
    • Legend for Logistics Icons
  • Package Billing
    • Yoybuy Карго из Китая в РФ (от 50 кг)
    • Yoybuy Exclusive Line Charge Unit
    • China Post Billing Units
    • Commercial Express Billing Units
  • Shipping Time Limit
    • Yoybuy exclusive line delivery time
    • China Post
    • Commercial courier delivery time
  • Tracking Links
    • Tracking Websites
  • Details Of Contraband
    • Embargoed goods for international transport
  • Parcel Shipping Refund Instructions
    • Self-pickup Parcel Shipping
    • Offline Packages
    • Online Parcels
  • Delivery Exceptions
    • Yoybuy Exclusive Line
    • China Post Method
    • Commercial Courier
  • Refunds
    • Domestic Returns
    • Returning Packages From Abroad

Payment Encyclopedia

15
  • Payment Process
    • How to pay when submitting a parcel
    • How do I pay for an item once it is in my shopping cart
  • Payment Method
    • Paypal
      • Paypal Payment Notes
      • Paypal Refunds
      • Paypal Top-Up
    • Credit card
      • Credit Card Notes
      • Credit Card Refunds
      • Credit Card Top-Up
    • T/T
      • Wire Transfer Refunds
      • Wire Transfer Top-Up
    • Webmoney
      • Webmoney Refunds
      • Webmoney Top-UP
    • Оплата в Рублях (₽)
      • Процесс оплаты в Рублях
  • Exceptions
    • Paypal Payment Exceptions
    • Credit Card Payment Exceptions

Refund And After-Sales Service

4
  • After-sales compensation ways and means
  • Rules for after-sale compensation of items
  • Parcel compensation rules
  • After-sales product confirmation rules

Account And Security

11
  • Account Settings
    • Account Cancellation
    • Account Security
    • Account Cannot Be Logged In
    • Forgot Your Login Password
    • Change Of Registered Email
    • Account Registration
  • Full Account Function Solution
    • Hidden Functions
    • MyProfile
    • My Wallet
    • Forwarding
    • Shiping Agent

FAQ

33
  • Contact Us
  • About YOYBUY.com
  • Insurance Policy
  • One-click order
  • How to distinguish different types of YOYBUY Numbers?
  • Can I buy 3D Printing Models from YOYBUY?
  • Pending parcels will be cancelled if you do not pay international shipping within 24 hours
  • Примечание о возврате средств за переводы в рублях
  • Notification on Food Products
  • Why is the weight of the parcel much higher than when it was submitted
  • Why does my Forwarding package show as signed for, but I don’t see it in my account
  • Which websites can we purchase from
  • Which products we can’t purchase for you
  • What kind of fees does Forwarding service charge
  • What kind of fees does BuyForMe service charge
  • What is the exchange rate
  • What is about electronic product
  • The system did not catch the discounted price when adding to the cart
  • Special Reminder
  • Remote Fee
  • How to use My Address in China
  • How to get the coupons
  • How long can you keep my items in your warehouse
  • How do I estimate my delivery date
  • Fragile Products Purchase and After-Sales Policy
  • Forwarding Rules for Rejecting Contraband in Packages
  • Evacuation Services
  • Do you guarantee the quality of items I bought
  • Cancellation Return Charges
  • About parcels seized by customs inspection
  • Common questions
  • Points And Coupons
  • Часто задаваемые вопросы о доставке в Россию

Cost Calculator

2
  • Common questions
  • Часто задаваемые вопросы о доставке в Россию
View Categories
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Parcel Logistics

8 Sub Categories | 0 articles

Delivery Exceptions

3 articles

Last Updated: 04/12/2022

Details Of Contraband

1 article

Last Updated: 03/13/2025

Package Billing

4 articles

Last Updated: 08/22/2025

Parcel Shipping Refund Instructions

3 articles

Last Updated: 04/12/2022

Refunds

2 articles

Last Updated: 01/08/2025

Shipping Instructions

12 articles

Last Updated: 06/17/2025

Shipping Time Limit

3 articles

Last Updated: 01/11/2024

Tracking Links

1 article

Last Updated: 01/11/2024

MAKING AN ORDER

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