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Last Updated: 01/08/20251) Customer Service Language: English / Chinese 2) Customer Service Time Of Live Chat: 9:50 to 17:50 (Monday to Friday, Beijing Time) 3) Email Address Of Customer Service: service@yoybuy.com Your email will be replied within 24hours (Weekends excluded). We suggest you could contact us by Live Chat if your matter is urgent. 4) YOYBUY Office...
О YOYBUY.com
Last Updated: 12/05/2024YOYBUY being the most trusted and highest rated professional online shopping agent for the biggest online market. Started at 2008, our goal is to help buyers buying Chinese products. YOYBUY also provides ShipForMe (forwarding service), shipping products to multinational corporations and individuals across-the-board with fast, cheap, and reliable service. Besides these services, if you are...
Страховка
Last Updated: 04/03/2023Insurance Tips As the value of your product exceeds 5000CNY, we recommend that you purchase premium insurance for your parcel. If your parcel is lost in transit, Yoybuy will reimburse you in full according to the total value of the parcel. If the product is damaged in transit, we will reimburse you in proportion to...
Заказ в один клик
Last Updated: 08/02/2022This plugin only supports Google Chrome. It can support 1688.com; Taobao.com; Tmall.com. Please ensure that you are logged in to your Yoybuy account when using this plugin. Click here to install the One Click Order plugin 1.One-click order plugin is installed successfully, when you open 1688.com, Taobao.com, Tmall.com, you can enjoy the convenience of the...
Как отличить разные типы номеров YOYBUY?
Last Updated: 04/03/2023(Item ID, Order Number, Parcel Number, Tracking Number) 1.Item ID and Order number for “buy for me” service You will get order number and item ID at the same time after you pay the products Item ID consists of 7 digits if you use our “buy for me” service. Order number consists of a long...
Могу ли я купить модели для печати 3D у YOYBUY?
Last Updated: 06/16/2023Yes friend, we could help you buy and deliver these kinds of products for you. But please note the following points: 1) The seller’s link only shows the completely assembled product, but the product will be sent to us as unassembled components, therefore, it is hardly to identify the correctness of the products we get from...
Если вы не оплатите международную доставку в течение 24 часов, посылка будет отменена
Last Updated: 05/30/2023Dear customers, please pay international shipping fee promptly after submitting the delivery for your products. If you do not make the payment within 24 hours, the pending parcels will be automatically cancelled and all products you submitted will be returned to their original states–My products “Arrived” or Forwarding “My warehouse” Attention: Especially if your product...
Примечание о возврате средств за переводы в рублях
Last Updated: 08/05/2025В связи с недавней ситуацией Европа и Соединённые Штаты ввели жёсткие экономические санкции против России. Такие способы оплаты, как PayPal, банковские карты и WebMoney, больше не доступны для трансграничных транзакций. Чтобы санкции не повлияли на ваши покупки, мы открыли новый способ оплаты — офлайн перевод в рублях (от 100 000 рублей и выше). Однако из-за...
Уведомление о продуктах питания
Last Updated: 01/03/2024In order to avoid the problem of rodent infestation, YOYBUY warehouse will no longer accept any food commodities (including but not limited to food, nuts, beverages, fish food, dog food, etc.). All such goods will be rejected once they arrive at YOYBUY Warehouse. If they cannot be rejected, we will directly destroy them on the...
Вес посылки выше, чем при отправке
Last Updated: 08/05/2025Why is the weight of the parcel much higher than when it was submitted Almost all transportation companies will charge the international shipping cost according to the bigger one between volume weight and actual weight. Our system charge you according to the actual weight of all of the goods when you submit the delivery, because...
Почему мой пакет переадресации отображается как подписанный , но я не вижу его в своей учетной записи
Last Updated: 01/23/2024The package was not added to your account in time, possibly due to the following two reasons: 1) Because you checked this option “号码保护” when you pay your order, your YB number cannot be fully displayed on the waybill. Please ensure to uncheck the option “号码保护” before payment, so that your YB number can fully...
На каких сайтах можно покупать
Last Updated: 04/02/2025Which websites can we purchase from There are many Chinese online stores that are popular among international shoppers! We recommend you: www.taobao.com, www.tmall.com, www.JD.COM, www.1688.com, www.dangdang.com www.vancl.com Poizon, Pinduoduo, Bilibili, Xianyu, Weidian etc. In view of the greater workload of purchasing on special websites other than Taobao, 1688, on the basis of the service fee...
Какие товары мы не можем закупить
Last Updated: 01/23/2024We try our best to ship all items for our customers all over the world, but we cannot handle shipping of prohibited items: Perfume, white powder, power bank, battery, magnet, knife, medicine, seed, chemical, animals, food, Electronic cigarettes and their accessories, toxic items beyond our purchasing ability, and other illegal products. Besides, we reserve the...
Какую комиссию взимает экспедиторская услуга
Last Updated: 04/03/2023What kind of fees does Forwarding service charge We understand that fees other than shipping cost are a headache to all our customers, so we have offered our package forwarding service that only charges shipping fee and 1USD service fee when you submit the delivery. In most cases, you will pay less than the estimated...
Какие комиссии взимает сервис BuyForMe
Last Updated: 04/11/2022Наша служба BuyForMe помогает нашим клиентам покупать товары, которые им нравятся из Китая. Помимо платы за обслуживание, вам также необходимо заплатить за международный сбор за доставку, таможенный сбор, страховой сбор и плату за хранение (в зависимости от времени, когда вы храните свои пакеты на нашем складе).
Обменный курс в реальном времени
Last Updated: 01/09/2025The current exchange rate will be adjusted regularly based on real-time exchange rates. Now Yoybuy’s exchange rate is 1USD = 6.75CNY
Элекронные товары
Last Updated: 04/11/2022Regards of electronic product，Because we do not have professional inspection tools and equipment, we only make sure the appearance and type correct. We will not be responsible for switching on the product to check its working condition and test its performance.
Система не учла скидку при добавлении товара в корзину
Last Updated: 04/03/2023We understand your situation. Because all the price shown on our website is from the Taobao, or 1688 , sometimes YOYBUY system can snatch the correct price for the option you selected, but sometimes failed. Please don’t worry if you encounter this problem, you could just place the order and pay, and please remember to...
Специальное напоминание
Last Updated: 04/11/2022To ensure that your transactions are authorized by you, some orders may require your cooperation in providing information for review. We normally require the following information from you. 1.your payment card picture which showing us the first four and last six digits and name ,other information can be hidden 2.the picture of valid government issued...
Удаленная плата
Last Updated: 04/11/2022Due to the different rules settings of each logistics company, when you use commercial express to transport packages, your delivery address may be judged as a remote address according to the different settings of each logistics company for each shipping address. When your address is determined to be a remote address by the logistics carrier,...
Как использовать «МОЙ АДРЕС» в Китае
Last Updated: 04/11/2022In case you need a valid shipping address in China (so you can purchase completely by yourself if you have a Chinese shipping address, or because you want to collect product samples from Chinese companies for your business),you can use “My Chinese Address”. We will collect all parcels shipped to “My Chinese Address”, and check...
Как получить купоны
Last Updated: 04/11/20221. Picking up from YOYBUY activities; 2. Exchange the points into Coupons: 1200points=1dollar, 6000points=5dollars, 12000points=10dollars. 3 When you register as a Yoybuy member, you will receive 4 coupons worth a total of $60.
Сколько товары могут храниться на складе
Last Updated: 04/01/2025All YOYBUY members have a free storage period of 90 days. Before the storage time runs out, you can purchase additional storage time at 2CNY/day for a maximum of 30 days. If your free storage time has run out and you still haven’t shipped your items, This product will be automatically discarded and cannot be...
Как рассчитать дату доставки
Last Updated: 04/11/2022Different international shipping methods come with different shipping time. In the email informing you the parcel has been shipped out, you can find the estimated delivery time, so please pay attention to this email. If you have no idea that you have got the email, please contact our customer service and we will try to...
Полиитка покупки и послепродажного обслуживания хрупких товаров
Last Updated: 04/11/2022If you are purchasing fragile/perishable products (e.g. glass, ceramics, etc.), the international logistics side usually does not support the claim service due to the risk of breakage and damage caused by too many irresistible factors in the course of transportation. It is recommended that you indicate when submitting your parcel that you will strengthen the...
Правила направления для отказа от контрабанды в посылках
Last Updated: 08/12/2025If the products you buy from the seller are batteries, power bank , lighters，liquids (contains alcohol, perfume or oil),food, white powder etc., these products are contraband and we do not allow them to be placed in our warehouse or transported. These products will be destroyed directly as they cannot be refused or returned to the...
Услуга вакуумной упаковки
Last Updated: 12/12/2024We can provide Vacuum service to reduce package size. The detailed charges of Vacuum service are as follows, 7.5USD for Package weight less than 20kg 10USD for Packge weight between 20kg-30kg 12.5USD for Packge weight between 30kg-40kg For every 10kg increase in package weight, the cost will increase by US $2.50 Charges are based on...
Гарантируете ли вы качество приобретённых мной товаров
Last Updated: 04/11/2022YOYBUY is not the product supplier, but offers services for buying items online from China stores for our customers who cannot buy them by themselves. We do not guarantee the quality of products Because we cannot see items until they have arrived at our warehouse, but we will inspect the quality of items and give...
Плата за отмену возврата
Last Updated: 01/23/2024Within 7 days from the date the items are signed for by the Yoybuy warehouse. If you want to cancel your order and return items back to seller. We could help you contact seller. If the seller agreed to return, you will be responsible for the domestic freight of 24CNY per kg and the service...
О посылках, задержанных при таможенном досмотре
Last Updated: 08/12/2025Parcels sent abroad are subject to inspection by foreign customs, basically in the form of random checks, and this situation is an irresistible factor. If Customs considers your parcel to be special (e.g. large, too heavy or containing sensitive items), they will generally take the initiative to contact the recipient to provide an invoice or...
Общие вопросы
Last Updated: 07/14/2025Common questions 1) Can I combine several orders and ship them together? Yes! You can combine multiple orders and ship them together. 2) Are there any restrictions to ship imitated products, restricted products, liquid, cream, food, DVD, etc.? Shipping recommendation is based on our big data; hence we do not take any responsibility if the...
Баллы и купоны
Last Updated: 08/11/2025Points and E-coupons Gain YOYBUY Points 1. 200 points: register as a member of YOYBUY.com. 2. 200 points: upload an avatar to your account for the first time. 3. 10 points: confirm your receipt and add evaluation (Excluding the parcel from My warehouse in China). 4. For VIP Members, 1 RMB spent on Items fee and Domestic Shipping...
Часто задаваемые вопросы о доставке в Россию
Last Updated: 09/04/2025Часто задаваемые вопросы о доставке в Россию: 1. Могу ли я объединить несколько заказов в одну отправку? ● Да! Вы можете объединить товары от разных продавцов в одну посылку, что поможет снизить затраты на доставку и повысить эффективность логистики. 2. Что такое объемный вес? ● Объемный вес – это распространенный метод расчета в логистике, который...