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Help Center

Shopping Agent in China & A Freight Forwarder

Beginner's Guide

Beginner's Guide

29

User Agreement

Yoybuy Registration Agreement
User Privacy Policy

Trading Terms

Terms Of Service
User Transaction Notice

User Privileges

Membership Levels
Yoybuy Member Privileges

Business Process

How Customers Register

Shopping Agent Service Process

How To Check Your Order
How To Submit A Parcel

How To Order

How To Order
Taobao Submit Order
1688 Order Process
Website Link Cannot Be Added
Notes For First-Time Buyers
Notes On Fragile Items

Forwarding Service Process

About-Add package
How To Find Forwarding Address
Points To Note For Package Addition

How To Fill In The Delivery Address

Taobao
1688

Service Fee Breakdown

Shopping Agent Charges
Forwarding Charges
Parcel Charges Adjustment

Product Inquiry

Taobao Tips

Trade Names In English And Chinese
How Do I View The Seller’s Reputation
Weight Estimation
Size Helper

Search by photos

Smart phone
PC

Order Encyclopedia

Order Encyclopedia

16

Order Submission

Order Submission Process

How To Contact Buyer
Order Risk Management
How To Order
Taobao Submit Order
Website Link Cannot Be Added

Order Modification

How you can amend your order

Order Cancellation

Where Are The Coupons After Order Cancellation
How To Cancel A Paid Order
How To Cancel An Unpaid Order

Order Inquiry Exception

How Can I See My Order Status
Check Order Status

Non-Compliant Orders

Processing Method
Judgment Criteria

Product Inspection Standards

Miscellaneous
Electronic Products
Clothing

Parcel Logistics

Parcel Logistics

26

Shipping Instructions

Recommended amount of declared value for each channel
What’s TAX No
Why there are fewer shipping options when submitting
Parcel Indemnity Conditions
Parcel Handling Options For Replenishment
Can Shopping agent products and Forwarding products be shipped together
Can products from different sellers be shipped together
China Post
Yoybuy Exclusive Channels
Commercial Express

Package Billing

Yoybuy Exclusive Line Charge Unit
China Post Billing Units
Commercial Express Billing Units

Shipping Time Limit

Yoybuy exclusive line delivery time
China Post
Commercial courier delivery time

Tracking Links

Tracking Websites

Details Of Contraband

Embargoed goods for international transport

Parcel Shipping Refund Instructions

Self-pickup Parcel Shipping
Offline Packages
Online Parcels

Delivery Exceptions

Yoybuy Exclusive Line
China Post Method
Commercial Courier

Refunds

Domestic Returns
Returning Packages From Abroad

Payment Encyclopedia

Payment Encyclopedia

15

Payment Process

How to pay when submitting a parcel
How do I pay for an item once it is in my shopping cart

Payment Method

Paypal

Paypal Payment Notes
Paypal Refunds
Paypal Top-Up

Credit card

Credit Card Notes
Credit Card Refunds
Credit Card Top-Up

T/T

Wire Transfer Refunds
Wire Transfer Top-Up

Webmoney

Webmoney Refunds
Webmoney Top-UP

Оплата в Рублях (₽)

Процесс оплаты в Рублях

Exceptions

Paypal Payment Exceptions
Credit Card Payment Exceptions

Refund And After-Sales Service

Refund And After-Sales Service

4

After-sales compensation ways and means
Rules for after-sale compensation of items
Parcel compensation rules
After-sales product confirmation rules

Account And Security

Account And Security

11

Account Settings

Account Cancellation
Account Security
Account Cannot Be Logged In
Forgot Your Login Password
Change Of Registered Email
Account Registration

Full Account Function Solution

Hidden Functions
MyProfile
My Wallet
Forwarding
Shiping Agent

FAQ

32

Contact Us
About YOYBUY.com
Insurance Policy
One-click order
How to distinguish different types of YOYBUY Numbers?
Can I buy 3D Printing Models from YOYBUY?
Pending parcels will be cancelled if you do not pay international shipping within 24 hours
PLUS CARD User Agreement
Примечание о возврате средств за переводы в рублях
Notification on Food Products
Why is the weight of the parcel much higher than when it was submitted
Why does my Forwarding package show as signed for, but I don’t see it in my account
Which websites can we purchase from
Which products we can’t purchase for you
What kind of fees does Forwarding service charge
What kind of fees does BuyForMe service charge
What is the exchange rate
What is about electronic product
The system did not catch the discounted price when adding to the cart
Special Reminder
Remote Fee
How to use My Address in China
How to get the coupons
How long can you keep my items in your warehouse
How do I estimate my delivery date
Fragile Products Purchase and After-Sales Policy
Forwarding Rules for Rejecting Contraband in Packages
Evacuation Services
Do you guarantee the quality of items I bought
Cancellation Return Charges
About parcels seized by customs inspection
Points And Coupons

Home
Help Center
Beginner's Guide
Business Process

Business Process

How Customers Register

Shopping Agent Service Process

How To Check Your Order
How To Submit A Parcel

How To Order

How To Order
Taobao Submit Order
1688 Order Process
Website Link Cannot Be Added
Notes For First-Time Buyers
Notes On Fragile Items

Forwarding Service Process

About-Add package
How To Find Forwarding Address
Points To Note For Package Addition

How To Fill In The Delivery Address

Taobao
1688

Service Fee Breakdown

Shopping Agent Charges
Forwarding Charges
Parcel Charges Adjustment

MAKING AN ORDER

BuyForMe Tutorial

ShipForMe Tutorial

Pricing & Purchasing

PAYMENT & SHIPPING

Points and coupons

Payment Methods

Shipping Methods

Parcel Tracking

CUSTOMER SERVICE

Complaint & Return

Details Of Contraband

Size Conversion

Payment:

paypal

bank transfer

stripe

alipay wechatpay

unionpay

Logistics:

dhl

ups

fedex

aramex

e-express.com

china post

cdek

yunexpress

matson

yanwen

container ship

YOYBUY ON SOCIAL MEDIUM

SERVICE TIME

09:30 - 18:30

Mon-Sat

CONTACT US

+86 10 84847953 - 6117

service@yoybuy.com

Terms of Service

Insurance Policy

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