I If your order has been paid for, but buyer has not yet processed your order
1.You can go directly to “My procusts-Pending” and click on the order number to cancel the order directly and then place a new purchase according to your requirements.
II Your order has been processed but not yet shipped by the seller
1.You can cancel your order by going to “My products-Processing” in your yoybuy account, clicking on the blue “Chat” tab, then you can send a message to your buyer asking them to cancel the order. Your buyer will then contact the seller and if your seller agrees to cancel the order, your buyer will request a refund for you, if the seller does not agree to cancel, your buyer will leave a message for you.
2.Your buyer will then contact the seller and if your seller agrees to cancel the order, your buyer will request a refund for you, if the seller does not agree to cancel, your buyer will leave a message for you.
3.You can also contact Yoybuy customer service directly in Live chat or by sending an email:service@yoybuy.com to inform Yoybuy staff of your new requirements and they will pass on your new requirements to the buyer, who will then contact the seller for you.
III The seller has shipped or the item has arrived at the warehouse
You will need to contact Yoybuy customer service directly in Live chat or by sending an email:service@yoybuy.com to inform Yoybuy staff and they will pass on your new requirement to the buyer, who will then contact the seller for you. if your seller agrees to cancel the order, your buyer will request a refund for you, you will be charged domestic shipping fee 24CNY+service fee 10%(item fee+domestic shipping fee. Minimum service fee 10CNY.)
If the seller does not agree to cancel,Service staff will send you an email.
Tips
1.If you have used a coupon when submitting your order, your coupon will be cancelled straight away when the order is cancelled. If you have any questions about coupons, please contact us at Live chat or email customer service:service@yoybuy.com
2.There is no class discount for returns after cancellation and customers of all classes will be charged at the rate of：service fee 10%(item fee+domestic shipping fee. Minimum service fee 10CNY.)
